Communications Hub

Guest messaging is the highest-friction, most invisible work in short-term rental operations. Elniey consolidates every channel — the OTA inboxes, WhatsApp Business, SMS gateways — into a single conversation view, keyed by the reservation and coloured by the moment in the guest journey. Templates suggest themselves at the right time, in the guest's declared language, with the operator always one keystroke away.

Pre-arrival messaging that earns the review

Guests receive a warm arrival brief seventy-two hours out — parking, keybox, neighbourhood essentials — then a quiet check that all is well the morning after check-in. Both are templated per property, translated per guest, and gated on the actual booking having been paid.

In-stay support with an SLA

Every inbound message during a stay opens an SLA timer visible on the operator dashboard. Two hours to first response is the platform default; the operator can tighten it per property or channel; missed SLAs escalate to the on-call rota with the full conversation context attached.

Review requests, timed to the mood

The review request goes out when sentiment scoring on the departure conversation suggests the guest is warm — not at a fixed hour after check-out. Operators who adopted the sentiment-timed cadence report a 34% lift in five-star review yield within a quarter.